Frequently Asked Questions (FAQ)
Air Shipping Guidelines
1. For weights less than 0.1kg, charges are based on 1 kg.
2. Regular goods take 2-4 business days; sensitive goods take 4-6 business days. (Not including factors such as weather, customs inspections, holidays, etc.)
3. Free from volume weight within 20KG, VSPEED Consolidated Shipping provides free air shipping without the need to worry about volume issues.
Example: Volumetric weight (dimensional weight) is 20KG, actual weight is 1KG - VSPEED only charged for 1KG freight!
*This promotion only includes West Malaysia air shipping
4. Volumetric weight restriction:
A. If [Volumetric Weight] - [Actual Weight] is less than 20KG, you can enjoy the free volumetric weight offer;
B. if [Exceeds 20KG], charges will be based on half the volumetric weight.
5. Sensitive goods are shipped through the regular channel, and during customs clearance, if they cannot pass through security checks, the airline will directly return the parcel to the China International Air Transport Company.
6. If parcel was returned to China International Air Transport Company, the originally paid shipping fee will not be refunded. Sensitivity shipping fees must be paid again before the shipment could be sent out. VSPEED and the airline company will not bear these costs.
7. If the prohibited items inspected by customs and resulting in confiscation or any legal liability, the recipient will be responsible on it.
*Examples: Items restricted by the International Air Transport Association (IATA), such as flammable and explosive materials, currency, plants, alcohol, powders, etc.
8. For East Malaysia air shipping, the following categories of goods require a permit for customs clearance.
*Food
*Power tools
*Plants
*Household appliances (such as air conditioners, rice cookers, fans, humidifiers, televisions, kitchen appliances, vacuum cleaners, audio equipment, etc.)
9. Singapore air freight requires AVA (Agri-Food & Veterinary Authority) certification for food and goods that come into contact with the mouth.
10. Delivery via air freight to the following areas in Singapore is not available:
i. Jorong Island
ii. Jurong Port
iii. Military Camps
iv. Airports
v. Student Dormitories
vi. Hospitals
vii. Prisons
2. Regular goods take 2-4 business days; sensitive goods take 4-6 business days. (Not including factors such as weather, customs inspections, holidays, etc.)
3. Free from volume weight within 20KG, VSPEED Consolidated Shipping provides free air shipping without the need to worry about volume issues.
Example: Volumetric weight (dimensional weight) is 20KG, actual weight is 1KG - VSPEED only charged for 1KG freight!
*This promotion only includes West Malaysia air shipping
4. Volumetric weight restriction:
A. If [Volumetric Weight] - [Actual Weight] is less than 20KG, you can enjoy the free volumetric weight offer;
B. if [Exceeds 20KG], charges will be based on half the volumetric weight.
5. Sensitive goods are shipped through the regular channel, and during customs clearance, if they cannot pass through security checks, the airline will directly return the parcel to the China International Air Transport Company.
6. If parcel was returned to China International Air Transport Company, the originally paid shipping fee will not be refunded. Sensitivity shipping fees must be paid again before the shipment could be sent out. VSPEED and the airline company will not bear these costs.
7. If the prohibited items inspected by customs and resulting in confiscation or any legal liability, the recipient will be responsible on it.
*Examples: Items restricted by the International Air Transport Association (IATA), such as flammable and explosive materials, currency, plants, alcohol, powders, etc.
8. For East Malaysia air shipping, the following categories of goods require a permit for customs clearance.
*Food
*Power tools
*Plants
*Household appliances (such as air conditioners, rice cookers, fans, humidifiers, televisions, kitchen appliances, vacuum cleaners, audio equipment, etc.)
9. Singapore air freight requires AVA (Agri-Food & Veterinary Authority) certification for food and goods that come into contact with the mouth.
10. Delivery via air freight to the following areas in Singapore is not available:
i. Jorong Island
ii. Jurong Port
iii. Military Camps
iv. Airports
v. Student Dormitories
vi. Hospitals
vii. Prisons
Sea Shipping Guidelines
Sea shipping is very important the past, present, and future in the international trade system. It is the only transportation method that offers longer transit times and lower shipping costs compared to other modes of transportation.
In comparison to air freight, ocean shipping caters to customers with larger shipment volumes and longer acceptable transit times.
How is ocean shipping billed?
LCL ocean shipping starts at a minimum of 0.3 cubic meters, with an additional RM50 delivery fee for shipments below 1 cubic meter.
Weight limits for ocean shipping:
0.3 cubic meters: 150 kilograms
0.5 cubic meters: 250 kilograms
1 cubic meter: 500 kilograms
Types of ocean shipping:
LCL (Less than Container Load) consolidation (suitable for customers with smaller shipment volumes)
FCL (Full Container Load) (suitable for customers with larger shipment volumes that can fill a 20/40-foot container)
Types of containers:
20-foot containers (typically hold up to 20 tons of cargo with a volume of 28 cubic meters)
40-foot high cube containers (typically hold up to 28 tons of cargo with a volume of 68–72 cubic meters)
Estimated transit time is between 14 to 25 working days, excluding weather, customs inspections, and holiday impacts.
***Singapore Sea shipping does not include a 7% GST (Goods and Services Tax).
In comparison to air freight, ocean shipping caters to customers with larger shipment volumes and longer acceptable transit times.
How is ocean shipping billed?
LCL ocean shipping starts at a minimum of 0.3 cubic meters, with an additional RM50 delivery fee for shipments below 1 cubic meter.
Weight limits for ocean shipping:
0.3 cubic meters: 150 kilograms
0.5 cubic meters: 250 kilograms
1 cubic meter: 500 kilograms
Types of ocean shipping:
LCL (Less than Container Load) consolidation (suitable for customers with smaller shipment volumes)
FCL (Full Container Load) (suitable for customers with larger shipment volumes that can fill a 20/40-foot container)
Types of containers:
20-foot containers (typically hold up to 20 tons of cargo with a volume of 28 cubic meters)
40-foot high cube containers (typically hold up to 28 tons of cargo with a volume of 68–72 cubic meters)
Estimated transit time is between 14 to 25 working days, excluding weather, customs inspections, and holiday impacts.
***Singapore Sea shipping does not include a 7% GST (Goods and Services Tax).
Unboxing Guidelines
Please be informed that SPEED WORLDWIDE MARKETING (M) SDN. BHD. does not provide unpacking services to avoid the risk of goods damage.
Actual Weight vs. Volumetric Weight
In the case of no unpacking, the original packaging of goods may be slightly heavier, but it significantly reduces the risk of damage, ensuring efficient protection.
Risk of Loss
If your goods are packed in an unpacked state, any damage to the outer packaging during transportation may result in scattered goods falling off or being easily stolen by third parties without the original packaging for protection. It is difficult for airlines to identify the owner of lost items scattered during customs inspections.
Any party involved will not bear this loss, please be informed.
Risk of Damage
Without original packaging, the risk of goods damage is significantly increased. This is especially true for fragile items such as glassware, ceramics, and tempered film products. Although bubble wrap occupies volume space, it effectively protects the goods. Wrinkles and pressure marks on items like bags, shoes, and bras are common occurrences when unpacked.
Warehouse Handling
To avoid the risk of goods damage, loss, deformation, etc., we strictly adhere to not unpacking any outer packaging for packaging.
Actual Weight vs. Volumetric Weight
In the case of no unpacking, the original packaging of goods may be slightly heavier, but it significantly reduces the risk of damage, ensuring efficient protection.
Risk of Loss
If your goods are packed in an unpacked state, any damage to the outer packaging during transportation may result in scattered goods falling off or being easily stolen by third parties without the original packaging for protection. It is difficult for airlines to identify the owner of lost items scattered during customs inspections.
Any party involved will not bear this loss, please be informed.
Risk of Damage
Without original packaging, the risk of goods damage is significantly increased. This is especially true for fragile items such as glassware, ceramics, and tempered film products. Although bubble wrap occupies volume space, it effectively protects the goods. Wrinkles and pressure marks on items like bags, shoes, and bras are common occurrences when unpacked.
Warehouse Handling
To avoid the risk of goods damage, loss, deformation, etc., we strictly adhere to not unpacking any outer packaging for packaging.
